How do I return an item?
How to Request a Return
Please read our return policy below before following the steps below.
If you still have your original order confirmation email, simply reply to the email and:
- If there are multiple items on the order, specify the item you’re returning
- Indicate the reason you are returning the items…e.g., I changed my mind, the product arrived damaged, etc,.
- Indicate if you are returning for a refund or returning for an equal exchange (i.e., if your product was damaged and you want a replacement)
- If the product arrived damaged, specify the type of damage…e.g., their was a perforation in the cushion, etc.
If you no longer have the original order confirmation email, in addition to steps one through four above:
- Indicate the full name, address and phone of the “Bill To” on the original order
- Indicate the approximate date the order was placed.
- eMail your request to
Failure to follow these steps may delay the processing of your return or void your return rights.
Our Return Policy
You may return any Airhawk Motorcycle Cushion within 90 days of receipt even after normal use. Items received with shipping damage must be reported to us within five business days. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Cushions that have abused are not eligible for return. Replacement covers and straps may be returned within 30 days of receipt and cannot be used. See our full return policy on our Policies page.
What to Expect After You Request a Return
Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instructions. This step is very important! Our distributors receive thousands of packages every week. Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack". As such, unapproved returns or returns received without a valid RGA will void your return rights.
Additional Charges or Credits
Additional charges or credits may be applied to your credit card as follows:
- If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. As security, we will hold a pre-authorization on your credit card for the amount of the replacement until we receive the item(s) and they have been inspected. Note: A pre-authorization is not a charge, it only gives us the right to charge. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
- If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price once we receive the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
- If you are returning your item due to a change of mind or you ordered a part by error, your credit card will be refunded the original purchase price less the cost of original and return shipping and other fees charged by the distributor. The refund will be issued once we have received the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied. If you would like to reorder this or another item, please follow the normal order procedures.
|
