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  STORES FEATURING:

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TravelSeatCushion.com is an Upfront Merchant on TheFind. Click for info.
Policies

Note: All orders are subject to the policies in effect at the time the order is placed.

  • Precedence
  • Shipping Policy
  • Product Description & Image Policy
  • Price Policy
  • Rush Handling Policy
  • Payment Policy
  • Order Change / Cancellation Policy
  • Return Policy

    Precedence

    The policies below take precedence over all other representations including, but not limited to: a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

    Shipping Policy

    Free Shipping

    For products marked as "Free Shipping" our prices include USPS / FedEx or Truck Freight ground shipping charges for deliveries within the 48 contiguous United States. Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US including Military APO addresses.

    Overnight and Other Express Shipping

    Unless otherwise stated on a product's page, overnight and other express shipping is not available. Shipping charges for these products will be in addition to our normal price and will be indicated on the product page.

    Delivery Outside the Contiguous United States

    We do not ship outside the contiguous United States at this time.

    Product Description & Image Policy

    Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a word or phrase (e.g., what does the word “polished” mean) we retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

    Product pictures are based on information provided to us by the manufacturer. These pictures, may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture (e.g., “tire not included with wheel”). In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a 100% full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a picture (e.g., was the color navy or dark blue), X-Stuff USA and its subsidiaries retain the right to evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

    Price Policy

    Our prices are very competitive and, in many cases, are the lowest you will find on the internet. However, our business is based on best service, not guaranteed lowest price. As such, we will NOT match the prices of certain retailers that have a philosophy of "Guaranteed Lowest Price". "Guaranteed Lowest Price" typically infers poor service with high return fees (or no returns allowed), parts priced separately that are normally included, and a very poor customer satisfaction rating.

    Like all retailers, we continuously raise and lower prices based on costs, target margins, promotions, etc. If you purchase an item with us and we lower the price within thirty (30) days, you may request a refund of the difference. This request must be made within thirty (30) days of receipt of your item.

    Our prices are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors. In cases where we have represented a price incorrectly, you will be given the option of purchasing the product at the intended price or canceling the order.

    Rush Handling Policy

    For an additional charge, we will provide "Rush Handling" of your order. "Rush Handling" means that if you are paying with a credit card, we will do our best to make sure your order ships (via ground carrier) from our vendor within 24 business hours of being placed. This service is not available on orders paid with money order. THIS IS NOT EXPRESS OR OVERNIGHT SHIPPING. Tracking numbers are provided to us by our vendors nightly, therefore tracking information may not be emailed to you within 24 business hours, even though your order has already shipped.

    In the event that we are unable to ship you order within 24 business hours for whatever reason (special order, back order, monogrammed, etc.), we will cheerfully refund the additional fee.

    In all circumstances, our maximum liability is limited to this rush handling fee. While we cannot gaurantee shipment within 24 business hours, we will do our best to make sure that your order ships within 24 business hours, or we will refund the Rush Handling fee.

    Payment Policy

    Credit & Debit Cards

    We accept Visa, MasterCard, Discover and American Express credit cards as forms of payments. All payments must be made in U.S. funds. When you place an order using your credit card we charge your card at the time of the purchase. If you choose to cancel the order, the amount of purchase will be credited in full to your card.

    Pay Pal

    We also accept Pay Pal as a form of payment. All orders using Pay Pal as the form of payment will be charged in full at the time the order is placed.

    Order Change / Cancellation Policy

    Unless an order has been processed for shipment, it may be changed or cancelled by following the appropiate links on the My Account page. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).

    We will respond within 48 business hours with the status of your request. If your request is denied due to shipment, you still have the opportunity to return the item subject to our return policy below.

    Return Policy

    You may return any Cushion within 30 days of receipt. You will be refunded your original purchase price less the cost of origination and return shipping, plus other fees if applicable (restocking fees, package pick up fees) . All returns must follow this return policy. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Returns not following this policy will be charged a $15 administrative fee. Items that have abused are not eligible for return. All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Cushions that have abused are not eligible for return. Replacement covers and straps may be returned within 30 days of receipt and cannot be used. All returns must follow this policy. Returns not following this policy will be charged a $15 administrative fee.

    Items received with shipping damage must be reported to us within five business days.

    To return an item, you must follow the appropriate link on the My Accounts page. Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instructions. This step is very important! Our distributors receive thousands of packages every week. Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack". As such, unapproved returns or returns received without a valid RGA will delay the processing of your return and may void your return rights.

    Additional charges or credits may be applied to your credit card as follows:

    • If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. As security, we will hold a pre-authorization on your credit card for the amount of the replacement until we receive the item(s) and they have been inspected. Note: A pre-authorization is not a charge, it only gives us the right to charge. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
    • If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price once we receive the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
    • If you are returning your item due to a change of mind or you ordered a part by error, your credit card will be refunded the original purchase price less the cost of original and return shipping and other fees charged by the distributor. The refund will be issued once we have received the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied. If you would like to reorder this or another item, please follow the normal order procedures above.

    Warranty Returns

    Warranty returns will be accepted under the terms set out by the manufacturer of the item in question. To initiate a warrant return, you must follow the appropriate link on the My Accounts page. Unless your request is denied, you will be given instructions on how to return your original item for warranty claim processing.

    You are responsible for the shipping cost of the returned warranty item. If we provide return shipping for you, we will charge your credit card for the amount of the shipping. As security, we will hold a pre-authorization on your credit card for the amount of the replacement item until we receive the original item and it has been inspected. Note: A pre-authorization is not a charge; it only gives us the right to charge.

    Special Order Returns

    Special Order items (e.g., not considered a regular stocking item at the time of order) is considered a special order item. You will be notified by our Customer Service or Sales Department if the item is a special order. Since we have limited recourse with suppliers for the return of special orders, there are NO regular returns for special order items (Regular returns is defined as change of mind or order error on your part). In the event of shipping damage or true defect claim, a claim can be made and will be reviewed by the supplier on a case by case basis. Any claim for defective products must be made within five business days, and will be reviewed upon return, with a final determination as to the actual defective status being made upon inspection by the manufacturer.